FAQ’s

Scensta is a premium perfume brand dedicated to crafting unique and luxurious fragrances. We specialize in offering high-quality impressions of renowned international perfumes, ensuring affordability without compromising excellence.

Currently, we ship exclusively within Pakistan. Any international orders will be automatically voided without prior notification.

Our standard delivery time is between 5-7 business days, depending on your location. Orders are processed within 2-3 business days after payment confirmation.

We maintain a strict no-return and no-exchange policy, except in the case of a product being damaged during transit. Returns will only be accepted if the customer provides proper photographic and video evidence within 5 working days of delivery. The product must be in its original, unopened packaging

Once your order is dispatched, you will receive a tracking number via SMS or email. You can use this tracking number to monitor the status of your shipment.

We accept payments via bank transfer, Easypaisa, JazzCash, and Cash on Delivery (COD).

No. Once an order is placed and payment is confirmed, it cannot be canceled or modified under any circumstances.

In the unlikely event of receiving a damaged product, you must contact our support team within 5 working days with clear photographic and video evidence. After verification, we will either issue a replacement or refund at our discretion.

No, we do not offer samples. However, our product descriptions and customer reviews can help you make an informed decision.

No, Scensta products are strictly for personal use. Any attempt to resell or distribute our products without prior authorization will result in legal action.

For any inquiries, reach out to us via email at contactus@scensta.com or WhatsApp us at +923372189429. Our customer support team operates from 10:00 AM to 6:00 PM, Monday to Friday.

We occasionally run promotions on our official website and social media platforms. Stay updated by following us on Instagram and Facebook.

Providing an incorrect or incomplete address will result in the cancellation of your order. Scensta will not be liable for any loss due to inaccurate information.

No, we currently do not offer customization services.

Yes, we prioritize customer privacy. All personal data is encrypted and securely stored. For more information, please refer to our Privacy Policy.